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⚖️ Legal & Compliance Center

Contact & Grievance Redressal

Get in touch with our support desks or contact our designated Grievance Officer in accordance with the Information Technology Rules 2021.

📅 Last Updated: January 2026 🛡️ Razorpay PA & RBI Compliant 🔒 DPDP Act 2023 & IT Rules Aligned

📞 We Are Here to Support You

Whether you are a student exploring internship opportunities, a recruiter hiring fresh talent, or require assistance with your account upgrade or refund, our dedicated team is available to assist you.

1. Corporate & Operating Information

🏢 Registered & Corporate Office

PortalForInterns Technologies
Level 4, Tech Residency, Outer Ring Road,
Bellandur, Bengaluru, Karnataka 560103, India

CIN: U72900KA2024PTC189000
GSTIN: 29AABCP1234F1Z5
⏱️ Support Hours & Helpline

Helpline: +91 (80) 4123-5678
Toll-Free (India): 1800-123-PORTAL
Operational Hours: Monday – Saturday, 9:00 AM – 6:00 PM IST
Sundays & National Holidays: Automated ticketing active

2. Departmental Support Directory

Department Dedicated Email Target Response Time Scope of Assistance
General Support support@portalforinterns.com ≤ 24 Hours Account login, general queries, profile help
Student Placement Desk students@portalforinterns.com ≤ 12 Hours Applications, offer confirmation, college verification
Employer & Hiring Desk employers@portalforinterns.com ≤ 12 Hours Internship posting assistance, candidate contact tokens & packs
Billing & Refunds refunds@portalforinterns.com ≤ 24 Hours Razorpay payment issues, technical duplicate charge resolution
🚨 Scam & Fraud Alert safety@portalforinterns.com ≤ 4 Hours (Priority) Report any company asking candidates for money/fees

3. Statutory Grievance Redressal Mechanism

In compliance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020, the name and contact details of our designated Grievance Officer are published below:

Designated Grievance Redressal Officer Statutory Appointment
Officer Name:
Mr. Anand Vardhan (Legal Counsel)
Designation:
Head of Trust, Safety & Compliance
Grievance Direct Email:
grievance-officer@portalforinterns.com
Postal Address for Formal Notices:
Grievance Redressal Cell, PortalForInterns Technologies,
Level 4, Tech Residency, Outer Ring Road,
Bengaluru, Karnataka 560103, India

4. Escalation Matrix & Grievance SLA

Level 1: Helpdesk

Standard Support

Write to support@portalforinterns.com for general questions.

SLA: 24 Hours
Level 2: Team Lead

Escalation Desk

If unresolved in 24 hours, write to escalations@portalforinterns.com.

SLA: 48 Hours
Level 3: Grievance Officer

Statutory Redressal

Formal grievance resolution under IT Rules 2021.

Acknowledgement: ≤ 24 hrs | Resolution: ≤ 15 days